Administrative Assistant (Customer Service) in Norcross, GA at ProSource

Date Posted: 9/27/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Norcross, GA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    9/27/2018

Job Description

Administrative professionals, are you interested in taking your next career step with a dynamic and growing wholesale organization? Join our team at ProSource Wholesale Floorcoverings! We are North America's largest trade-only wholesale home improvement showroom, offering our trade pro members guaranteed low wholesale prices on the best materials in the market.

Due to our continued expansion, we are currently looking for an experienced and detail-oriented Administrative Assistant. Your primary focus in this role will be on providing day-to-day administrative support for the showroom while maintaining smooth operational paper flow. If you are looking to reach your true potential with a successful company that rewards hard-working employees, and if you meet our qualifications, we want to talk with you. Contact us today!

Job Responsibilities

As an Administrative Assistant, you will be responsible for handling various tasks related to the administrative support of the showroom, allowing the Management and Sales team to concentrate on sales, members and prospects. This will include answering telephone calls, handling customer service related requests, placing orders, notifying members when their orders arrive, and taking care of light bookkeeping duties.

Your specific duties in this Customer Service Admin role will include:

  • Placing merchandise orders with vendors
  • Following shipments and notifying Account Managers, Members, and Clients when received
  • Maintaining a level of basic knowledge about flooring products, and updating product knowledge on an as-needed basis through online resources, and other training opportunities
  • Placing calls to members to notify them that merchandise is available for pickup
  • Communicating any concerns from members to Account Managers
  • Reviewing and updating financial records per the showroom policy
  • Utilizing proprietary software systems to manage financial processes
  • Balancing cash and purchase postings daily
  • Maintaining daily employee schedules
  • Maintaining the showroom's sample system
  • Updating prices in the system and on the showroom floor as directed by the Sales Manager

Job Requirements

We are looking for an Administrative Assistant who combines a strong administrative background and a working knowledge of accounting systems with outstanding customer service abilities. You should also be highly organized and detail-oriented with solid prioritization skills. It is also important that you display excellent communication, and interpersonal, and follow-up skills.

Specific qualifications for the Customer Service Admin role include:

  • High school diploma or GED
  • Minimum 3 years of experience relating to office management, bookkeeping or similar backgrounds
  • Ability to courteously answer telephone calls and write business correspondence
  • Ability to understand and effectively communicate numerical data as well as calculate figures and amounts (discounts, interest, commissions and percentages)
  • Proficiency in MS Outlook, Word, Excel and Internet communications software

Benefits

We offer a 401K option. Health and dental are also available. 

ProSource – The #1 Source for Wholesale Flooring for Trade Professionals

Apply now!

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